Terms of service

These terms apply when you buy a package from Menthe Studio or ask us to work on a project. Please read them before you order.

1. Who we are

Menthe Studio is operated by Vanta Group Enterprises Limited, a company registered in the United Arab Emirates, licence no. 07011094, with its seat at Innovation City Centre, Ras Al Khaimah, United Arab Emirates. You can reach us at mintstudiouae@gmail.com or +40 787 655 249.

2. What you buy

Each package includes what is listed on the Pricing page on the day you order. Anything that is not listed is not part of the package and is quoted separately before we start it.

Brand packages are bought online. Website projects and larger packages start with a brief or a call, and we confirm the scope and the price in writing before work begins.

3. How the work goes

After you order, we send you a short brief. Delivery times on the Pricing page are counted in working days and start when we have your completed brief and all the materials we asked for.

Brand packages include 14 days of revisions, counted from the day we send the first concept. Website packages include the number of rounds of changes listed for each package. Changes beyond that are quoted separately.

Delivery times are our best estimate. If something on our side will delay your project, we tell you as soon as we know.

4. Prices and payment

Prices are in EUR and include taxes. Brand packages bought online are paid in full when you order. For other projects, the payment schedule is the one shown with the package or agreed in writing. Packages over €500 can be paid in 2 or 3 instalments, with no interest, if we agree this before work starts.

If a payment is late, we may pause the work until it is made.

5. Refunds

Every package is made to order for your business, and we start working as soon as we receive your brief. For that reason payments are not refunded. If you are not happy with a concept, we work on it with you through the revisions included in your package.

Nothing in these terms takes away rights that the law of your country gives you as a consumer and that cannot be excluded by agreement.

6. Ownership

When your project is paid in full, you receive the final files and all rights to the work we made for you. Until then the work remains ours. Concepts you did not choose remain ours.

Fonts, photographs, themes, apps and other third-party material are covered by their own licences, which you may need to buy or keep in your own name.

We may show the finished work in our portfolio. If you would rather we did not, tell us and we will not.

7. What you give us

You confirm that you have the right to use the texts, images, logos and other material you send us, and that we may use them for your project.

8. Your accounts

Your Shopify account, your domain and the other services your site needs are opened in your name and paid by you. We work in them with the access you give us.

9. Our responsibility

We do the work with care and skill. We cannot promise a particular commercial result, such as a number of sales or a search ranking. To the extent the law allows, our total liability for a project is limited to the amount you paid us for it.

10. Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, without affecting the mandatory consumer protection you have in your own country.

11. Changes

We may update these terms. The version that applies to your project is the one published on the day you ordered.